Privacy Policy

Last Updated: September 18, 2025

1. Introduction

Welcome to Horda Inc. (“Horda,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Backend as a Service (BaaS) platform and related services (collectively, the “Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Services, and information from third-party sources.

2.1 Information You Provide to Us

Account Information: When you create an account, we collect your name, email address, company name, billing address, and password. For paid accounts, we also collect payment information such as credit card details (processed securely through our payment processors).

Project and Application Data: We store and process the data, content, code, and configurations you upload or create through our Services, including databases, API configurations, authentication settings, and application logic.

Communications: When you contact our support team, participate in surveys, or communicate with us through other channels, we collect the information you provide in those interactions.

Usage Preferences: We collect information about your preferences and settings within the Services, including notification preferences, API usage limits, and feature configurations.

2.2 Information We Collect Automatically

Usage Data: We automatically collect information about how you interact with our Services, including API calls, bandwidth usage, storage consumption, error logs, performance metrics, and feature utilization patterns.

Device and Connection Information: We collect information about the devices and systems connecting to our Services, including IP addresses, browser types, operating systems, device identifiers, and network information.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to enhance your experience with our Services. This includes session cookies for authentication and persistent cookies for remembering your preferences.

2.3 Information from Third-Party Sources

We may receive information about you from third-party services you connect to our platform, such as OAuth providers for authentication, payment processors for transaction details, and integration partners for synchronized data.

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision and Improvement: To operate, maintain, and improve our Services; to process transactions and manage your account; to provide customer support; and to develop new features and functionalities.

Communication: To send you technical notices, updates, security alerts, billing statements, and other administrative messages; to respond to your comments, questions, and requests; and to provide you with news and information about our Services that we think will interest you (with your consent where required).

Analytics and Performance: To monitor and analyze usage patterns and trends; to measure the effectiveness of our Services; to diagnose technical problems; and to optimize performance and user experience.

Security and Compliance: To detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities; to protect the rights, property, and safety of Horda, our users, and others; and to comply with legal obligations and enforce our Terms of Service.

Business Operations: To conduct research and analysis; to manage our business operations; and for other legitimate business purposes, including mergers, acquisitions, or asset sales.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We share information with third-party vendors, consultants, and service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and security monitoring. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that business transaction. We will notify you via email and/or prominent notice on our Services of any change in ownership or uses of your personal information.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas, court orders, or government requests. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Consent: We may share your information with your explicit consent or at your direction, such as when you authorize a third-party application to access your account.

Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you for business purposes, research, or public reporting.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, regular security audits, access controls, secure development practices, incident response procedures, and employee training on data protection.

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information, and you use our Services at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our Services and as described in this Privacy Policy. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes.

When you delete data through our Services, we will remove it from our active databases but may retain copies in our backup systems for a limited period as part of our disaster recovery procedures. We will permanently delete or anonymize your information when it is no longer needed for the purposes outlined in this Privacy Policy.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

Access and Portability: You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.

Correction: You can request that we correct inaccurate or incomplete information about you through your account settings or by contacting us directly.

Deletion: You may request deletion of your personal information, subject to certain exceptions such as compliance with legal obligations or the establishment, exercise, or defense of legal claims.

Restriction and Objection: You may have the right to restrict or object to our processing of your personal information in certain circumstances.

Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by updating your communication preferences in your account settings. Even if you opt out of marketing communications, we may still send you transactional or administrative messages.

Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or alert you when a cookie is being placed on your device. Please note that disabling cookies may affect the functionality of our Services.

To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We may request specific information from you to verify your identity before processing your request.

8. International Data Transfers

Our Services are hosted and operated in the United States and other countries around the world. If you use our Services from outside the United States, your information may be transferred to, stored in, and processed in the United States or any other country where we or our service providers maintain facilities.

We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws, including through the use of standard contractual clauses, adequacy decisions, and other approved mechanisms.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children under these ages. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to delete such information.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not owned or controlled by Horda. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our Services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

If we make material changes, we will notify you by email (if you have provided one) or by posting a prominent notice on our Services before the changes take effect. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Horda Inc.
Privacy Team
Email: hello@horda.dev

For users in the European Economic Area, you may also have the right to lodge a complaint with your local supervisory authority for data protection matters.

13. Additional Information for Specific Jurisdictions

13.1 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, the right to delete your personal information (subject to certain exceptions), the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

13.2 European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR, including the right to lodge a complaint with your local supervisory authority. Our legal bases for processing your information include consent, contractual necessity, legitimate interests, and compliance with legal obligations.

This Privacy Policy is provided in English. Any translations are provided for convenience only, and the English version shall prevail in case of any discrepancy.

If you have any questions about this Privacy Policy, please contact us by email at hello@horda.dev